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Auto Technicians Describe Best and Worst Customers

An informal survey conducted by the National Institute for Automotive Service Excellence (ASE) asked its ASE-certified automotive technicians to describe the best and worst customers. Here are the results: Best customers: respect technician’s time (19%) are courteous and make referrals (16%) realize their vehicles are complex (16%) are loyal, repeat customers (15%) keep up with maintenance (13%) don’t haggle over ... Read More »

Hose Replacement Takes Care of Many Problems

Coolant hoses can certainly wear out in the life span of your vehicle -- in fact, consumers reported in a national survey that two to three times as many radiator hoses failed while driving in their vehicle's fifth year than its fourth. Read More »

Hose Replacement Takes Care of “The Enemy Within”

The average four-year-old car has been driven nearly 70,000 miles, a mileage interval that most technicians believe is the time many parts wear out. Coolant hoses are no exception and the age of the car is a good indicator of when replacement should be considered. Read More »

Give a Good Squeeze to Detect a Bad Hose

Until recently, the most common method of checking engine coolant hose was to visually inspect its outside cover for signs of wear or "ballooning" under pressure. This method is no longer considered completely reliable in light of research that proves most hoses fail from the inside out. Read More »

The Importance of Brake Performance

Let's talk about a major safety aspect of your car -- the braking system. Being "out of sight, out of mind," the braking system on most people's cars go unnoticed, until a problem crops up. What are the most common signs of brake failure? Read More »