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Choosing a Repair Shop

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Auto Technicians Describe Best and Worst Customers

An informal survey conducted by the National Institute for Automotive Service Excellence (ASE) asked its ASE-certified automotive technicians to describe the best and worst customers. Here are the results: Best customers: respect technician’s time (19%) are courteous and make referrals (16%) realize their vehicles are complex (16%) are loyal, repeat customers (15%) keep up with maintenance (13%) don’t haggle over ... Read More »

10 Steps to Finding Honest Automotive Repair

These days most consumers would rather do just about anything than have to check under the hood of their car, yet they procrastinate on getting basic maintenance because they have little confidence in finding a reliable car care technician. This feeling of trepidation is increased by humorous yet negative advertising images that portray the average mechanic as lazy, inept and ... Read More »