Sometimes you take the lid off a topic and find that you have opened an unexpected can of worms. Read More »

It is important to understand the repair process in order to effectively communicate your needs to your Auto Repair Shop. Read More »

How do repair facilities arrive at their prices for auto repair anyway? Read More »

These days most consumers would rather do just about anything than have to check under the hood of their car, yet they procrastinate on getting basic maintenance because they have little confidence in finding a reliable car care technician. This feeling of trepidation is increased by humorous yet negative advertising images that portray the average mechanic as lazy, inept and ... Read More »

An informal survey conducted by the National Institute for Automotive Service Excellence (ASE) asked its ASE-certified automotive technicians to describe the best and worst customers. Here are the results: Best customers: respect technician’s time (19%) are courteous and make referrals (16%) realize their vehicles are complex (16%) are loyal, repeat customers (15%) keep up with maintenance (13%) don’t haggle over ... Read More »

There are parallels that can be drawn here between the professions and the automotive industry, in terms of both the need for intense, ongoing training and education, and the services offered (diagnosis of the problem and the solution). Read More »

In today's hectic fast-paced world, it's easy to forget the importance of thorough communication in any transaction. There is evidence of this constantly in the auto repair business. Read More »